RoyalXO respects your right to privacy and is committed to protecting the personal information you share with us. This page explains how we collect, use, store and safeguard your data when you use our website or services, in line with UK data protection law.
Your personal data
We collect several types of information to operate our services lawfully and securely. This includes identity details (like your name, address and date of birth), contact information (email and phone number), payment data (card or bank details processed via secure third parties), and technical information about your device and browsing activity. We only collect what we need to verify your age and identity, process transactions, prevent fraud, comply with legal obligations and improve our site’s performance.
Why we use your data
We rely on specific legal grounds to process your information. Most commonly, this is because it is necessary to provide our services under the contract you agree to when registering, or because we have a legal duty to meet anti-money laundering and responsible gambling requirements. In some cases, such as for marketing emails, we ask for your clear consent first, and you can withdraw that at any time.
Who we share data with
Your data is never sold. We share limited information only with trusted partners who help us run essential functions: payment processors to handle deposits and withdrawals, identity verification providers to confirm you are over 18 and who you say you are, and regulatory authorities if required by law. All partners must meet strict security standards.
How long we keep your data
UK gambling regulations require operators to retain certain records for defined periods, usually five years after account closure, to support anti-fraud and responsible gambling efforts. We do not hold data longer than necessary for these purposes or for legitimate business needs like handling disputes.
Your rights
You have the right to access a copy of your personal data, correct inaccuracies, request deletion (where no legal reason prevents it), obtain your data in a portable format, or object to certain processing such as direct marketing. To exercise any of these rights, contact our data protection team through the details provided in our website footer.
Cookies and tracking
Our site uses cookies to ensure basic functionality, like staying logged in during your session. We also use analytics cookies to understand how visitors use the site so we can fix issues and improve navigation. Marketing cookies may be used if you’ve opted in, to show relevant promotions. You can manage or disable non-essential cookies via the preference panel accessible from every page.
Data security
All data transmitted between your device and our servers is encrypted using industry-standard protocols. Access to your personal information within RoyalXO is restricted to staff who need it for their role, and systems are regularly tested for vulnerabilities.
Responsible gambling support
Gambling should always be a form of entertainment, not a way to make money. If you notice signs like chasing losses, hiding your play, or spending more than you can afford, it may be time to take action. RoyalXO offers tools to help you stay in control: set deposit, loss or session time limits; enable reality checks; take a cooling-off break; or self-exclude for a fixed period or permanently. Limits apply immediately; increases require a 24-hour waiting period.
Free, confidential support is available from national services. You can self-exclude from all UK-licensed gambling sites at once through GAMSTOP. Organisations like GamCare, the National Gambling Helpline and Gordon Moody offer counselling, practical advice and treatment. All at no cost.
If you share a computer or device, consider installing blocking software such as Gamban or Net Nanny to prevent underage access. Remember, you must be 18 or over to open an account, and we carry out checks to confirm this during registration.
Account terms and fair play
Only one account per person is allowed, and you must be physically located in a permitted jurisdiction when playing. Before your first withdrawal, we will ask for documents to verify your identity and payment method. A standard step to protect against fraud and money laundering.
Bonuses come with terms including wagering requirements, game eligibility, expiry dates and maximum cashout limits. Attempting to abuse bonuses, for example, by creating multiple accounts or using bots, will result in offers being voided. Collusion, automated play or fraudulent chargebacks are prohibited and may lead to account closure.
If you have a complaint, contact our support team first. If unresolved, you can escalate it to the independent alternative dispute resolution service approved by the UK Gambling Commission.
We may update these policies occasionally. Where changes affect how we use your data or your rights, we will notify you directly or via a notice on the site before they take effect.