RoyalXO is committed to offering a safe, fair and enjoyable gaming environment. This page explains the tools, policies and support available to help you stay in control of your gambling activity.
Gambling as Entertainment
Gambling should be a form of entertainment, not a way to make money or solve financial problems. If you find yourself chasing losses, gambling more than you can afford, or feeling stressed about your play, it may be time to take a step back.
Tools to Stay in Control
RoyalXO provides several features to help you manage your play:
- Deposit limits: Set a maximum amount you can deposit over a day, week or month. Any reduction takes effect immediately. Increases require a 24-hour cooling-off period. - Loss limits: Cap the total amount you can lose during a set period. - Session time limits: Choose how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days or 30 days. Your account will be fully suspended during this time. - Self-exclusion: Exclude yourself from RoyalXO for a minimum of six months. This decision cannot be reversed during the exclusion period.
All limits can be adjusted in your account settings under “Responsible Gaming”.
Recognising Problem Gambling
Warning signs include: – Spending more time or money on gambling than intended – Lying to family or friends about your gambling – Using gambling to escape problems or relieve stress – Borrowing money or selling possessions to gamble
If any of these sound familiar, support is available.
Getting Help
Free, confidential help is offered by organisations such as GamCare and the National Gambling Helpline. You can also sign up to the national self-exclusion scheme, GAMSTOP, which prevents you from using online gambling sites licensed in Great Britain. Signing up takes a few minutes and applies across all participating operators.
Underage Gambling Prevention
RoyalXO is strictly for players aged 18 and over. We verify age and identity during registration and before any withdrawal. If you share a device with someone under 18, consider installing blocking software such as Gamban or Net Nanny to restrict access.
Account Rules and Fair Play
Only one account per person is allowed. You must be physically located in Great Britain when placing bets. Collusion, use of bots, fraudulent payment methods or chargebacks are prohibited and may result in account closure.
Bonuses come with terms including wagering requirements, eligible games and expiry dates. Attempting to abuse bonus offers will void them. Dormant accounts (inactive for 12 months) may be closed, with remaining funds returned after verification.
Complaints and Disputes
If you have a concern about your account or gameplay, contact RoyalXO’s support team first. If the issue remains unresolved, you may escalate it to the UK Gambling Commission, which oversees all licensed operators.
Privacy and Data Use
We collect personal information including your name, address, date of birth, payment details and technical data such as IP address and device type. This is used to verify your identity, prevent fraud, process transactions and comply with legal obligations.
Your data is shared only with payment processors, identity verification services and regulators where required by law. We do not sell your information. Data is retained for as long as necessary to meet regulatory requirements, typically five years after account closure.
You have the right to access, correct or request deletion of your data, subject to legal constraints. Contact our data protection representative via the details in our Privacy Policy.
Cookies and Site Security
Essential cookies keep your session secure. Analytics cookies help us understand site usage, while marketing cookies support personalised ads. You can manage preferences via the cookie banner on your first visit.
All data transmitted between your device and RoyalXO is encrypted. Access to your information is restricted to authorised staff only.
Changes to This Policy
We may update this page to reflect changes in regulation or practice. The revised version will be published on the site with an updated date. Continued use of RoyalXO after that date means you accept the changes.